top of page

PAR-Q and Waiver

​

Every 12 months, all current and new members must complete a new Physical Activity Readiness Questionnaire and Waiver form before attending the gym. In addition, please complete a new form in the future to let us know of any changes to your physical or mental health that may impact your ability to exercise.

Booking Policy

Applies to Small Group Coaching

​

At Freedom Fitness, we understand that life gets hectic and things don’t always go to plan. In saying that, out of respect to the gym and other members, and so the gym can run as smoothly and efficiently as possible, we ask that you abide by our booking and cancellation policy the best you can.

​

  • We ask that all group coaching sessions be booked at least 12 hours in advance so your coach can plan ahead as best as possible.

  • If there are no bookings for a session 12 hours in advance then it will be deleted from the schedule.

  • If there is bookings for a sessions within the 12 hour window then it will be possible to book the session up to the time it starts.

  • We ask that all cancellations be made at least 12 hours in advance to allow wait-listed members to book the class.

  • Cancelling less than 3 hours in advance will result in one lost class session credit.

  • If you need to cancel within 3 hours, out of respect to the gym and our coaches, we ask that you send us a message via the booking app to let us know.

  • If less than 2 participants are booked 12 hours prior to the start of the class, then the class is subject to cancellation. If the class is cancelled, a cancellation email will be sent out to participants and session credits will not be affected.

​

If you have any questions, please contact us directly on the gym booking app.

​

Monthly Membership Policy

As a small, and independently owned business, our policies help to ensure the stability and maintain operations of the gym, including paying our dedicated staff who are here to support you. Failure to comply, especially regarding cancellations and payments, may affect your ability to rejoin the gym in the future. We truly appreciate your support and understanding, which allows us to continue providing the best possible experience for everyone in the gym.

​

1. Payment and Renewal:

  • Payments are automatically renewed each month.

  • Session credits are refreshed each month and unused credits are non-transferable.

  • There will be no refunds issued for unused sessions.

​

2. Plan Adjustments:

  • Members are welcome to upgrade or downgrade their plans. Memberships can be changed at the next billing cycle and must be requested a minimum of 7 days in advance (via email only).

  • We do not offer payment pauses for personal holidays.

  • If you need to pause your membership due to medical reasons, then a valid medical certificate is required.

​

3. Cancellations:

  • Cancellation requests must be received 28 days in advance of next billing cycle via our cancellation form here.

  • If you cancel your membership and return at a later date (which we hope you do!), you will be subject to any rate increases at that time.

​

4. Price Adjustments:

  • We reserve the right to increase the price of the monthly membership fees. We will give you 1 full month's notice of any price increase. During this period, you will have the right to cancel your membership. If you do not terminate the membership by the date given to you in the notice, then the price of your membership will be increased in accordance with the notice.

​

5. Policy Amendments:

  • We reserve the right to amend these policies from time to time.

​

​​

Course and Terms Policy

Applies to Pre-Booked Courses and Terms

​

  • We operate a use it or lose policy for terms and courses.

  • There will be no refunds issued for unused sessions.

  • Sessions are non transferable between courses or terms.

  • By booking a session, you consent to the capture and use of photographs and videos during your time at our facilities. These images may be used for promotional, marketing, and educational purposes as described in our Privacy and Consent Policy below.

​

Privacy and Consent Policy for Photography and Videography

 

We are committed to protecting the privacy and rights of our members and guests. This Privacy and Consent Policy explains how we capture and use photographs and videos within our gym facilities and through our services. It outlines the measures we take to ensure privacy while allowing us to utilize visual content for marketing, educational, and promotional purposes. This policy applies to all individuals whose images might be captured on our premises, including members, guests, and staff.

​

  • By booking a session at our gym, you implicitly consent to the capture and use of photographs and videos during your time in our facilities. These images may be used as described in this policy for promotional, marketing, and educational purposes.

  • If you do not wish for your images to be used, you may revoke your consent at any time. To do so, please notify our management in writing. Upon receipt of your revocation, we will cease to use your new images for future purposes and will make reasonable efforts to prevent the use of your images in ongoing or future projects where feasible.

  • We use images and videos for purposes such as promotional materials, social media posts, and educational content.

  • We strive to use images and videos in ways that minimize personal identification, unless explicit consent has been provided.

  • We will not share images or videos with third parties without securing additional, explicit consent from the individuals depicted.

  • All photographs and videos are stored on secure cloud storage services specifically designated for this purpose.

  • Access to visual content is strictly limited to authorized personnel trained in data protection practices.

  • You have the right to access any photographs or videos taken of you and request corrections or deletions to ensure accuracy and appropriate use.

  • Should you have any concerns about the handling of your images or videos, please contact our management.

  • We ensure all staff are trained on the importance of this policy and their responsibilities in protecting personal data.

  • We regularly review this policy to comply with best practices, with updates provided on our website and communicated as necessary.​

​

Privacy Policy

 

We are committed to protecting the privacy and security of your personal data. This privacy policy provides information on how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

​

Who We Are:

Freedom Fitness is located at 27 Willowbrook, Kilcoole, Co. Wicklow, Ireland. We offer fitness training and related services. For any privacy-specific queries, you can contact us at karen@freedomfitness.ie

.

Information We Collect:

  • Personal Identification Information: Name, age, gender, contact details (phone number, email address), and physical address.

  • Health Information: Information about your fitness level, health conditions, and exercise preferences that is necessary for designing your personal training programs.

  • Payment Information: Details necessary to process membership fees and other payments, which are processed through secure payment gateways.

  • Visual Content: Photographs and videos taken in our gym facilities, with your consent.

​

How We Use Your Information:

  • To manage your gym membership and provide personalized training services.

  • To process payments and maintain financial records.

  • To communicate important information related to gym services and notices.

  • To improve our services and facilities based on feedback and data analysis.

  • To promote our gym through marketing and social media, subject to your explicit consent.

​

Consent for Photography and Videography:

  • By becoming a member, you consent to the use of your image in photographs and videos captured during gym activities for promotional and educational purposes, unless you opt-out.

  • You can withdraw your consent at any time by notifying us in writing.

​

Data Sharing and Disclosure:

We do not sell your data. We only share your information with third parties in the following circumstances:

  • To service providers and partners who assist in running our gym and related services, under strict confidentiality agreements.

  • To comply with legal obligations, such as tax and other government regulations.

  • Where explicitly authorized by you.

​

Data Security and Retention:

We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Your data is retained for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

​

Your Rights:

Under GDPR, you have the right to:

  • Access and obtain a copy of your data on request.

  • Require us to change incorrect or incomplete data.

  • Require us to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing.

  • Object to the processing of your data where we are relying on our legitimate interests as the legal ground for processing.

​

How to Contact Us:

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email.

​

Changes to Our Privacy Policy:

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

bottom of page